RETURNS

Policy

Change of heart? Don’t fret! C. Wonder is happy to refund merchandise that is unused and accompanied by a receipt within 30 days from the purchase date.

C. Wonder is happy to process your return at any full price C. Wonder store. Just bring in your unworn merchandise with tag attached and original purchase receipt within 30 days from the purchase date. For store returns, bring your shipment confirmation email which is your receipt. We will refund to the original payment method. No receipt? No problem, we'll will give you a merchandise credit based on the lowest sale price within the last 60 days. Cash refunds over $400.00 will be issued in the form of a company check within 30 days. Some merchandise is subject to Final Sale. 

Exceptions

*In store returns of Online Purchases are similar to C. Wonder store returns except PayPal. Online PayPal transactions that are returned in our full price stores will receive a merchandise credit. 

 

Return Restrictions

Flash sale items, items denoted as final sale on cwonder.com, items with a price ending in 7 cents, and items that are personalized with added embroidery are considered final sale and may not be returned or exchanged.

Items that are ordered in bulk as group gifts are considered final sale and may not be returned or exchanged.

In-Store Purchases

We're sorry, but all in-store purchases must be returned to a C. Wonder store location. Find your nearest C. Wonder store here, http://www.cwonder.com/store-finder.    

 

C. Wonder Outlet Store Purchases

C Wonder Outlet locations are happy to process your return or exchange at any of our Outlet locations. Just bring in your unworn merchandise with tag attached and original purchase receipt within 15 days of original purchase. Cash refunds over $400.00 will be issued in the form of a company check within 30 days. Some merchandise is subject to Final Sale. No receipt? No problem, we'll give you a merchandise credit based on the lowest sale price within the last 60 days.

Exceptions

Items that are personalized with added embroidery are final sale!

We're sorry but online orders cannot be returned to C. Wonder Outlet Stores. 

Received a C. Wonder Gift?

We want you to love your new C. Wonder items! In the event that your gift items are just not you, please call or visit any C. Wonder store location for assistance with your return or exchange. Find your nearest C. Wonder store here, http://www.cwonder.com/store-finder

Please note, items purchased as gifts on cwonder.com then returned to the warehouse will be refunded to the original form of payment. We are unable to issue merchandise credit for these items.

cwonder.com Purchases

Items purchased at cwonder.com may be returned to any full price C. Wonder store location or to our fulfillment center as listed below.    

Instructions

  • Complete the return reason form on the bottom half of the packing slip.
  • Pack item/s securely in the original package if possible.
  • Include the bottom portion of the original packing slip as well as the return reason form. Keep a copy of the packing slip for your records.

Please mail your return by traceable mail to:

C. Wonder Returns
℅ Expeditors International
150 Raritan Center Pkwy
Edison, NJ 08837

Timeframe

Your refund will be processed within 5-10 business days from when your return is received by our warehouse. You will receive an email when your refund has been processed and you can expect your refund within 3-5 business days from then. In some cases it can take up to one full billing cycle for the credit to reflect in your account. Your refund will be issued to the original form of payment.

Shipping costs will not be refunded. 

Defective/Damaged Items

If any of your items arrive damaged, please contact a Care Concierge for assistance immediately either by phone or email. Please snap a photo and email it to customercare@cwonder.com. We’ll take it from there.

For returns on defective orders over 60 days, you will recieve merchandise credit.