Customer Care

Toll-free Customer Service: 855-8WONDER (855-896-6337)

Call Center Hours: Monday-Friday, 9am-6pm ET.

Email: customercare@cwonder.com 
One of our team members will respond to you as soon as we can. We answer emails Monday through Friday and most queries get a response in 1-2 business days.

Return Policy
Change of heart? Don’t fret! C. Wonder is happy to refund merchandise that is unused and accompanied by a receipt at anytime! How wonderful is that?

We’re sorry, but we only accept electronics returns within 90 days of purchase. (We’re happy to assist you with the manufacturer’s warranty after that). Unfortunately, personalized items may not be returned or exchanged. 

Return Instructions
1. Complete the return reason form on the bottom half of the packing slip.
2. Pack item/s securely in the original package if possible.
3. Include the bottom portion of the original packing slip as well as the return reason form. Keep a copy of the packing slip for your records.

Please mail your return by traceable mail to:

C. Wonder Returns
c/o Expeditors
150 Raritan Center Pkwy
Edison, NJ 08837

Your refund will be issued within one to two billing cycles after receiving your returned product. Shipping cost              will not be refunded.

We’re sorry, but cwonder.com items returned in-store are only eligible for store credit, minus shipping charges. And unfortunately, we don’t accept exchanges via mail. 

Returns Processing Time:
Your refund will be processed within 5- 10 business days from when your return is received by our warehouse. You will receive an email when your refund has been processed and you can expect your credit within 3-5 business days from then. In some cases it can take up to one full billing cycle for the credit to reflect in your account. Shipping costs will not be refunded. 

Price Adjustments
No one likes missing a sale, which is why C. Wonder honors a one-time price adjustment on full-price merchandise within ten days of your purchase. We’re sorry, but only full-price items are eligible for price adjustments.

Damaged Items & Warranty
If your item/s arrives damaged, please email us customercare@cwonder.com and our customer care team will help you receive a replacement item or credit. If you are unhappy with your purchase, we will replace it or refund you. Simply email us at customercare@cwonder.com.  

Payment Options
cwonder.com accepts U.S issued Visa, Mastercard, American Express, and Discover credit cards.

Unfortunately, at this time, CWonder.com does not accept money orders or cash on delivery (COD). Gift          certificates are not available for purchase or redemption at cwonder.com at this time and we don’t currently accept store credits for online purchases.

Charges & Credit Holds
Credit cards are charged at the time the order ships.

Shipping
Methods and costs
We ship to 50 US States via UPS.
We deliver wonder Monday through Friday.

cwonder.com offers three shipping options:

UPS Standard Ground: Delivery in 7-10 business days after processing.

UPS 2nd Day: Delivery in 2 business days after processing.

UPS Next Day Air: Delivery the next business day after processing.

We offer Standard Ground shipping to 50 states for a flat rate of $8.50.

Apologies, but we do not currently offer:
• International shipping.
• Delivery to P.O Boxes or Military Post Offices.
• Ground shipping to Hawaii or Alaska, please select two-day or overnight at checkout.

Processing Times 
Once you have placed your order, our shipping experts will get busy locating and shipping your item/s.

The time in which your order is processed depends on the day and time you place your order, your chosen shipping method, and how busy our experts are. Please see full details below.

For priority shipments (2^nd day & Next Day Air):
• Orders placed Monday–Friday before 2pm ET (excluding holidays) will begin processing that day.
• Orders placed after 2pm ET on Monday–Thursday and Sunday will begin processing the next business day.
• Orders placed after 2pm ET on Friday or anytime Saturday will begin processing the following Monday.

Standard Ground Orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification.  

Authorization Hold and Order Emails
Got it! You will receive an order confirmation email within 24 hours of checking out. This email tells you that your order was received. You will see an authorization hold on your card directly after checking out. Please note that you will not be charged until your item ships.

It’s on its way! You will receive a shipment confirmation email when your order ships. This email will include a UPS tracking number. It can take up to 48 hours for UPS to update the status of your delivery. Your card will be charged at this time.

Oh dear! If for some reason we are unable to fulfill your order (though we’ll try out best!), you will receive a cancelation email notifying you that we are unfortunately unable to fulfill your order. You will not be charged for this order and any authorization hold should expire within 7-10 days. Please contact your bank with any authorization hold concerns.

Canceling or Changing An Order
We are unable to make changes to your order once it is placed. Please email our Customer Care team at customercare@cwonder.com if anything regarding your order is in error. We’ll be sure to help you!

Tracking Your Order
You can track your order in two ways:
1. Check your email. Your tracking number will be in your shipment confirmation email.
2. If you have a registered account on cwonder.com you can check the status of your order here at any time.

Sales Tax
State laws require that we charge applicable sales tax on orders shipped to addresses in the following states: New York and New Jersey.